Pea Ridge service disruption customer FAQs

Updated as of February 16, 2021

 

What caused this outage?

On Feb. 16, Black Hills Energy was notified of a loss of pressure to the natural gas system in Pea Ridge. To safely restore service, our technicians needed to shut off approximately 2,300 gas meters and test the system.

How many customers are impacted in the Pea Ridge area?

Approximately 2,300 residential and commercial customers are impacted in the Pea Ridge area.

 

Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and other appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom.

Gas meters and regulators are durable and designed with the weather in mind, but a coating of ice or snow could cause a loss of service and become a critical safety issue. When possible, remove the snow before it has a chance to freeze.

The program is designed to promote the construction of energy efficient single family and multifamily homes by providing incentives to new home builders for the installation of high-efficiency heating and water heating equipment and thermal envelope measures.

The program consists of two paths from which builders can choose:

For more information about the requirements, download the printable application from the list below.

Get rid of your old, inefficient refrigerator, stand-alone freezer, or window air conditioner and earn some cash.

Save energy and money with a Ready Home Check
 

Saving energy and money sounds easy, but it can be a little daunting to get started. That’s where the Ready Home Check comes in. We hope this little monitor can help you save big. Just connect it to any appliance, and get the information you need to make decisions that can help you save.

You might be surprised by how much energy some older appliances need, or how many things in your home use energy even when turned off. 

Rapid City, SD – Dec 30, 2020--Black Hills Energy has received reports from customers of attempted scam calls where the customer is told their bill is delinquent and they were on their way to turn off the electricity if the customer did not pay right away. We urge customers with concerns about the identity of someone claiming to represent the company to not share any information, hang up and then call Black Hills Energy at 1-888-890-5554 to verify employment and that the call was legitimate. Calling local law enforcement is also an option.

Aspen Service Disruption - Customer FAQs

Updated as of December 29, 2020

 

What caused this outage?

On Dec. 27, an incident involving vandalism occurred, causing damage to our natural gas system in Aspen. To safely facilitate necessary repairs, our technicians needed to shut off approximately 3,500 gas meters and test the system.

An investigation into the matter is ongoing by local law enforcement.