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Customer service

If you smell a natural gas odor, immediately evacuate from the building or area. Once you're away from the building, call 911. Or, if you see damaged lines, leave the area immediately and call 911. Then, call us at 888-890-5554 to report the problem.


Self-service options

Contact us

Feel free to reach out, we’re ready to serve you.

by phone

By phone

888-890-5554 Monday - Friday 7 a.m. - 6:30 p.m. MT




If you need to contact us for anything that isn’t an emergency, fill out this form. Leases, positive identification documentation, landlord information can be submitted here.


by mail

By mail

P.O. Box 6006, Rapid City, SD 57709 Send bills to: P.O. Box 7966, Carol Stream, IL 60197


social media

Social media

Chat with a live customer service agent Monday – Friday between 7:00 a.m. – 6:30 p.m. MT by sending us a direct message on Facebook or Twitter. After hours, our automated customer service agent will guide you through self-service options.

Call before you dig: 8-1-1   

Media Relations: 24 hours / 7 days:  888-242-3969  

Investor relations: Contact Investor Relations


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