Customer service
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If you smell a natural gas odor, immediately evacuate from the building or area. Once you're away from the building, call 911. Or, if you see damaged lines, leave the area immediately and call 911. Then, call us at 888-890-5554 to report the problem.

Self-service options

Need your billing and payment history for taxes?

It’s tax time. Your online account makes it quick and easy to download billing and payment history. There’s no need to make a phone call, simply login to your online account and click on billing, then history and the option to export your billing data.

 

Download tax files
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Contact us

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Phone

888-890-5554

Monday–Friday, 7 a.m.–5 p.m. MT

Call us for general questions, account support or service needs.

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Online

Use our online contact form to reach us for non‑emergencies.

You can submit documentation such as leases, positive identification information or landlord forms.

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Mail

Customer Service
P.O. Box 6006
Rapid City, SD 57709

Payments
P.O. Box 7966
Carol Stream, IL 60197

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Chat

Connect with a live customer service agent Monday–Friday, 8 a.m.–4 p.m. MT in your online account.

After hours, our automated assistant can help with self‑service options.

Social media

Send us a direct message on Facebook or X (Twitter).

Media Relations

Media inquiries (24/7): 888‑242‑3969

Investor Relations

For investor‑related questions, contact Investor Relations.

Call before you dig

Before you start any excavation project, call 8‑1‑1.