Black Hills Energy warns customers of scam attempts in Wyoming
![scam](/sites/blackhillsenergy.com/files/2020-11/women-phone-891x608.jpg.pagespeed.ce.uoXTaU1z8z.jpg)
Cheyenne, Wyo. – Nov. 12, 2020--Black Hills Energy has received reports from customers of attempted scam calls where the customer is told their bill is delinquent and service will be disconnected. We urge customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy at 1-888-890-5554 to verify employment. Calling local law enforcement is also an option.
The scammers are using several telephone numbers and using technology that disguises their number and may even mimic a Black Hills Energy. They may be calling customers several times hoping someone will answer the phone and may ask for the home address of the customer.
Cautionary tips:
- Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill: 888-890-5554.
- To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website (888-890-5554). Black Hills Energy employees wear shirts with a Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
- Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.
- We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Please visit blackhillsenergy.com/assistance to explore options to assist in those hardships.
News
-
GRIMES, Iowa — Jan. 3, 2022 — Black Hills Energy continues to keep affordable energy for our customers a top priority. Per an order issued by the Iowa Utilities Board (IUB) on Dec. 1, 2021, Black Hills Energy will be collecting its natural gas costs incurred during the extreme weather event in…
-
Black Hills Energy announced today it awarded a $25,000 donation to the Lawrence Arts Center to support a renovation in Downtown Lawrence for new dance and performing arts studios at 1000 Massachusetts St., Ste. D. The gift will help the Arts Center reach another 4,000 people once the building’s…
-
PAPILLION, Neb. – Dec. 20, 2021 - Black Hills Energy is reminding area residents of tips to stay safe and protect themselves from fraud after an employee uniform and identification badge was stolen from a company vehicle along with other tools and utility locating equipment. “Safety is our highest…
-
Dec. 17, 8:56 a.m. MST – Crews worked diligently through the night and have made great progress to restore power to the remaining customers. They’re working as quickly and safely as possible and appreciate your continued support and patience. If you need to use a generator for power after a storm…