Black Hills Energy warns customers of scam attempts in Wyoming
Cheyenne, Wyo. – Nov. 12, 2020--Black Hills Energy has received reports from customers of attempted scam calls where the customer is told their bill is delinquent and service will be disconnected. We urge customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy at 1-888-890-5554 to verify employment. Calling local law enforcement is also an option.
The scammers are using several telephone numbers and using technology that disguises their number and may even mimic a Black Hills Energy. They may be calling customers several times hoping someone will answer the phone and may ask for the home address of the customer.
Cautionary tips:
- Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill: 888-890-5554.
- To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website (888-890-5554). Black Hills Energy employees wear shirts with a Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
- Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.
- We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Please visit blackhillsenergy.com/assistance to explore options to assist in those hardships.
News
-
GRIMES, Iowa Feb. 22, 2022 — Freezing cold temperatures are being felt across Iowa this week. When temperatures drop, energy use increases and can lead to higher monthly bills. Black Hills Energy is encouraging customers to conserve now by making simple energy saving decisions throughout the day.…
-
CHEYENNE — Feb. 21, 2022 — Record-breaking cold is forecast for the week ahead, so now is the time to prepare your home for the coming storm. When temperatures drop energy use can increase and lead to higher monthly bills. Black Hills Energy is encouraging customers to conserve by making simple…
-
GRIMES, Iowa — February 21, 2022 — Snow and ice buildup on your natural gas meter can create a safety hazard and even cut off the flow of natural gas to your heating equipment and other appliances. To avoid trouble, gently remove snow and ice from on and around the meter with your hands or a broom…
-
CHEYENNE, WY —Feb. 16, 2022 — Black Hills Energy submitted a request to the Wyoming Public Service Commission (WPSC) on Feb. 15, 2022, seeking approval for a certificate of public convenience and necessity (CPCN) to construct an estimated 260-mile electric transmission expansion project known as…