MOUNTAIN HOME, AR – Dec. 24, 2022 – Black Hills Energy technicians worked efficiently over the past two days and restored natural gas service to customers in Mountain Home.
As of 2:30 this afternoon, nearly all of the 330 homes and businesses that lost natural gas on Dec. 23 have been restored.
Black Hills Energy technicians were unable to gain entry into approximately 30 customers’ homes or businesses to perform necessary safety checks and restore service. These customers that have not had gas restored should call Black Hills Energy at 888-890-5554 to schedule service to be restored. Someone over 18 years of age is required to be present during the service restoration process.
“As our customers are extremely important to us, we were hopeful we could make swift progress, and our crews were unified in wanting to restore service as safely and quickly as possible,” said Chad Kinsley, vice president of operations in Arkansas.
“We would like to extend a heartfelt thank you to everyone who assisted us in this effort,” Kinsley continued. “To the City of Mountain Home, Real Life Church for opening a 24-hour warming center, the technicians who traveled to lend a hand, and our customers and community who extended us their patience and support through this process, thank you.”
Customers can find additional information about the outage and Black Hills Energy’s response at blackhillsenergy.com/mountain-home.
Please remember the following safety tips:
- Be alert for leaking natural gas. If you smell natural gas, leave the building or area immediately and tell others to leave, too.
- After you’re safely away from the area, call 911 and our emergency number at 888-890-5554. Never assume someone else has reported a natural gas leak. Alert your neighbors.
- Do not turn on lights, ignite a flame, use a cellphone or use anything that might cause a spark, including a flashlight or a generator while inside your home or any building.
- Never attempt to repair a natural gas leak, and do not attempt to turn natural gas valves on or off.
-
Teachers in our communities deserve to be pampered from time to time, and our employees in northwest Arkansas helped make that happen recently. Five northwest Arkansas employees volunteered during the Aug. 12, Springdale Teacher Appreciation Event, put on by the Springdale Chamber of Commerce.… -
Black Hills Energy believes in the power of giving back in our communities. Helping to create a pathway out of poverty through educational support is just one way we do it. Each year, the United Way of Northwest Arkansas holds a Fill the Bus drive for students in that community. Fill the Bus is an… -
FAYETTEVILLE, Ark. – Aug. 27, 2021 – Black Hills Energy announced the release of its 2020 Corporate Sustainability Report, showcasing the company’s environmental, social and governance performance and its progress on major projects and climate goals. The report also highlights how in 2020 – during… -
Fayetteville, Arkansas – August 6, 2021 – Aug. 11 is almost here, and Black Hills Energy hopes that the date on the calendar will remind residents to call 811 at least two business days prior to any digging project to have underground utility lines marked. Summer months are peak season for working…