FAYETTEVILLE, Ark. – February 16, 2020 – This morning, Black Hills Energy responded to reports of no gas pressure from customers in Pea Ridge, Arkansas. After investigating, our technicians have determined that natural gas service has been temporarily interrupted for approximately 2300 Black Hills Energy customers. We are working to restore service for impacted customers, and are actively monitoring our system. Black Hills Energy is working with local officials and updates will be provided as information becomes available. A warming station for Pea Ridge residents has been set up at 781 W Pickens Road in Pea Ridge. Customers can visit www.blackhillsenergy.com/pea-ridge for updates on service restoration.

It is important that customers allow our highly skilled technicians to re-light furnace and water heater pilot lights and do not attempt to re-light appliances on their own. We appreciate the cooperation and understanding of our customers as we work to restore service in the area as quickly and safely as possible.

We are actively monitoring our system and have not detected any leaks. If you do smell natural gas, leave the building or area immediately and tell others to leave too.

• After you’re safely away from the area, call 911 or Black Hills Energy at 888-890-5554. Never assume someone else has reported a natural gas leak. Alert your neighbors.
• Do not turn on lights, ignite a flame, use a cell phone or use anything that might cause a spark, including a flashlight or a generator.
• Never attempt to repair a natural gas leak, and do not attempt to turn natural gas valves on or off.

For non-emergency requests, contact us online at blackhillsenergy.com or direct message us on Facebook and Twitter.