Feb. 9, 2021 8:13 pm CT: Service has been restored for nearly all of the Black Hills Energy customers affected by today’s damaged gas line in Mountain Home, Arkansas. Customers who were not home or could not be reached by phone can call 888-890-5554 for assistance with their natural gas service. We'd like to thank our customers for their patience as we worked to resolve this service interruption.
Feb. 9, 2021 3:39 pm CT: Repairs to the damaged gas line in Mountain Home have been completed and customer relights have begun. Relights are estimated to be complete within 2-3 hours. Technicians, who are going door to door to relight customers, will leave a door tag if no one is home or the business is closed. Customers can contact us at 888-890-5554 to have their service restored.
Feb. 9, 2021 11:00 am CT: At approximately 11:00 AM today, Black Hills Energy responded to a damaged gas line near 50 Live Oak Drive, in Mountain Home, Arkansas. Service has been temporarily interrupted for approximately 100 Black Hills Energy customers. Our technicians are working to safely make repairs and restore service as soon as possible. To safely fix the issue, technicians are going house to house to turn off the affected gas meters in the area. After making repairs Black Hills Energy crews will then go door to door to relight pilot lights.
At locations where no one is home or the business is closed, employees will leave a tag on the door, notifying the customer that the natural gas has been shut off and to call the company to have it turned back on. Repairs are estimated to be complete within 6 - 8 hours, and additional technicians will be arriving from other areas to assist in service restoration. Further updates on service restoration will be provided as they become available.
It is extremely important that customers do not attempt to re-light their own pilot lights on their furnaces or water heaters. Customers can call 888-890-5554 for assistance with any natural gas service issues.
If any customer smells natural gas, they should leave their home immediately and call 911 and then Black Hills Energy’s emergency service line from a neighbor’s home or from a cell phone at 888-890-5554. Don’t use the phone in the house where you smelled gas or turn off any lights as you leave. If there is gas in the house, a spark of any kind could ignite it and cause serious property and personal injuries.
Affected streets include: Residential neighborhoods near the Cannie Baker Road Area
