MOUNTAIN HOME, AR – Dec. 23, 2022 – Immediately following restoration of system pressure in Mountain Home at approximately 8 p.m. this evening, technicians began the relighting process for our residential customers.
Thirty Black Hills Energy technicians and team members from across Arkansas with support from Kansas are diligently working to complete the restoration process. By 9 p.m., the company restored gas service to more than 50 customers, about 15% of customers who lost service.
When a technician arrives to restore service, they will turn on the meter and perform a variety of safety checks on gas appliances indoors — measuring for gas and carbon monoxide to identify any safety issues.
At locations awaiting to have natural gas service restored, technicians will have placed a yellow flag in the customer’s yard. This yellow flag will be removed from the yard after a technician restores service. At locations where no one is home, a tag will also be left on the door notifying the customer that the natural gas has been shut off. The tag includes instructions to call the company for service restoration. Additionally, someone over 18 years of age is required to be present during the relighting process.
Because of low temperatures, Mountain Home residents are encouraged to contact neighbors who may be out of town. Please advise them to call Black Hills Energy’s customer service so a technician can check their home or building to ensure they have service. A home or building without heat is at risk for frozen water pipes.
For updates on service restoration efforts, customers can visit blackhillsenergy.com/mountain-home, check our social media channels or call us at 888-890-5554.
Please remember the following safety tips:
- Be alert for leaking natural gas. If you smell natural gas, leave the building or area immediately and tell others to leave, too.
- After you’re safely away from the area, call 911 and our emergency number at 888-890-5554. Never assume someone else has reported a natural gas leak. Alert your neighbors.
- Do not turn on lights, ignite a flame, use a cellphone or use anything that might cause a spark, including a flashlight or a generator while inside your home or any building.
- Never attempt to repair a natural gas leak, and do not attempt to turn natural gas valves on or off.
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